Custom Domains with Fastmail

About domains

What is a domain?

A domain name is part of a person or business's online identity. Owning a domain lets you choose where you direct all your online activity, including for your website or your email. You might know a domain as what you type into your browser when you are trying to go to a website Fastmail’s domain, for instance, is fastmail.com.

Anyone can own and use a domain. A custom domain allows you to receive email at any address you like (such as @greatproduct.com), not just from Fastmail's many domains. You can host the email for your domains with Fastmail, providing you have a Standard or Professional account. Our account limits page lists how many domains and aliases each account type may have. Users on a Basic plan must use on of Fastmail's domains.

How do I buy a domain?

Domains can be purchased through a domain registrar. A registrar is a company that manages the purchase and ownership of internet domain names. Fastmail does not sell domains, however if you’re looking for a domain registrar, we recommend iwantmyname. There are numerous domain registrars to choose from, so it’s a matter of personal preference when deciding which one you’d like to use!

How do I use a custom domain?

Now that you’ve purchased the domain name you’d like to use, you’ll need to make some changes to your DNS records so that you can send and receive mail from your domain. These changes are to be made through the control panel supplied by your registrar. This looks different for every registrar, however we have a guide for making DNS changes with Namecheap as an example. If you need further assistance, please contact your domain registrar.

There are three different ways you can use Fastmail with your custom domain.

Nameservers hosted with Fastmail

Nameservers hosted elsewhere, but MX records pointing to Fastmail

No NS/MX at Fastmail, but mail redirected to Fastmail

Please note that only account administrators can manage custom domains on an account. If you’re not an administrator of your account but would like to use a custom domain, or are having issues with your domain, please be sure to contact your administrator.

Mirrored domains

With email, it's easy to have multiple domains that "mirror" each other. So you might have example.com and example.com.au, and you want any email address at example.com to work at example.com.au as well. To set this up:

  1. Pick a "primary" domain (say example.com), and create all your domain aliases and accounts in that domain.
  2. Create a single alias in your alternate domain with the special * (star) value (e.g. *@example.com.au) and set the target of that alias to *@example.com. Then any valid email address at example.com, will also work at example.com.au. Note that this only works for email addresses; for websites, you have to explicitly create the website for each domain, or set up a redirect to the primary domain.